Privacy Policy

ORZELUX ("we," "us," "our") respects your privacy. This Privacy Policy explains how Jiangmen Orzelux New Energy Co., Ltd. collects, uses, discloses, and safeguards your information when you visit orzelux.com or contact us regarding our solar outdoor lighting products.

1. Information We Collect

Information You Provide

• Contact information — name, email, phone, company, country when you submit inquiries
• Business information — company name, position, project details for B2B quotations
• Communications — messages sent through email, AI chat, or contact forms

Information Collected Automatically

• Usage data — pages visited, time spent, click patterns (via Cloudflare Web Analytics)
• Device information — browser type, operating system, screen resolution, IP-based country
• Referrer information — the site you came from

We use Cloudflare Web Analytics, a privacy-first analytics service that does not use cookies, does not fingerprint visitors, and does not track users across websites.

2. How We Use Your Information

• Respond to inquiries, quotation requests, and customer service
• Provide product information, samples, and contracts
• Improve our website, products, and customer experience
• Comply with legal obligations and protect our rights
• Send transactional emails (order confirmations, shipping updates)

We do not sell your personal information to third parties. We do not send marketing emails unless you opt in.

3. How We Share Your Information

We share information only with:

• Service providers — email delivery (Cloudflare Email Routing, Gmail), analytics (Cloudflare Web Analytics), AI assistants (DeepSeek API for customer chat)
• Logistics partners — shipping carriers when fulfilling orders
• Legal authorities — when required by Chinese law or international regulations

4. International Data Transfers

ORZELUX is headquartered in Jiangmen, Guangdong, China. By using our website or contacting us, you understand your information may be transferred to and processed in China and other countries where our service providers operate. We implement reasonable safeguards consistent with international privacy standards.

5. Data Retention

We retain inquiry and customer information for the duration necessary to provide services and comply with legal obligations:

• Inquiries without follow-up: 12 months
• Active customer accounts: duration of business relationship + 5 years
• Tax and accounting records: 10 years (per Chinese law)

6. Your Rights (GDPR / CCPA)

Depending on your location, you may have the right to:

• Access — request a copy of your personal information
• Correct — update inaccurate information
• Delete — request deletion ("right to be forgotten")
• Restrict / Object — limit how we process your data
• Data portability — receive your data in machine-readable format
• Withdraw consent — at any time

To exercise these rights, email sales@orzelux.com. We respond within 30 days.

7. Security

We use industry-standard measures to protect your data:

• HTTPS / TLS encryption (Cloudflare SSL)
• Access controls and authentication for staff systems
• Regular security reviews of our hosting infrastructure

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

8. Children's Privacy

Our website is not intended for individuals under 18. We do not knowingly collect personal information from minors. If you believe a child has provided us information, please contact us for immediate deletion.

9. Cookies

Our website uses minimal cookies, primarily for language preferences and shopping cart state. See our Cookie Policy for details.

10. Changes to This Policy

We may update this Privacy Policy periodically. The "Last Updated" date at the top reflects the most recent version. Material changes will be announced via email or website banner.

11. Contact Us

For privacy-related questions or to exercise your rights:

ORZELUX · Jiangmen Orzelux New Energy Co., Ltd.
Jiangmen City, Guangdong Province, China
Email: sales@orzelux.com